Playing Spin Casino’s live dealer games is so exciting that you won’t want to be interrupted when you’re in the middle of a round! Find the answers to common FAQs as quickly as possible, so you can keep the disruptions to a minimum.
Spin Casino’s Live Dealer Software
Evolution Gaming powers all the live casino games on our site. That means the settings and hosts are gorgeous, the games are full of special features, and the dealers themselves are specially trained to engage you via video feed. In other words, you’re guaranteed a great time when you play!
What Live Dealer Games Are Offered?
Evolution Gaming is constantly updating and expanding their range, so you can expect more new releases and variations on old titles to be introduced to our live casino on a regular basis. For now, our live dealer options include:
Will Live Dealers Talk to Me?
Of course they will! Live dealer interaction is what sets these games apart from other desktop and mobile casino entertainment. At our live casino, dealers are proficient in several languages besides English, including French. You’ll always be able to play in a language that you’re comfortable in.
Where Are the Other Players From?
Your fellow players on Spin Casino’s live dealer section are from all around the world. Activate the Evolution Gaming live chat feature to meet fellow gaming enthusiasts and find out where they are.
What are My Betting Limits?
The betting limits on our live dealer games depend on what you are playing. There are high- and low-limit tables available, and the wagering ranges also differ between game types. You’ll always find one to suit your budget.
How To Register and Login
You’ll have one account, username and password to login to all Spin Casino platforms including the RNG online casino, live dealer, Vegas and sportsbook sections. As well as making it easier to manage your funds and bonuses, this also makes it simpler to register and login. The easy steps for how to do just that are:
1. On the Spin Casino home page, make your way to the drop-down menu in the screen’s top left-hand corner.
2. Click on the button that says “register”.
3. You’ll be prompted to enter your email address and the other information needed to create your online casino account, including a username and password of your own choosing.
4. At the bottom of the page, click to confirm that you are old enough to legally gamble at our desktop and mobile casino.
5. Your account will be activated within moments, so you can start enjoying our live dealer and other exciting entertainment options!
I’m Having Issues Logging In
If you’re experiencing issues when you try to login on our smartphone casino or any other platform, try leaving and then returning to the Spin Live site. This should fix the issue if it’s a small technical hitch as it often is, but if you’re still struggling, contact our dedicated Customer Service Agents.
Can I Reset My Password & Username?
You can reset your password, and the Customer Service team will assist you. Once your username has been chosen, it can’t be changed or reset.
Why Won’t My Games Load?
If your games are not loading properly, are working slowly or keep dropping, you are probably having issues with your connectivity. Remember, the live dealer games on our desktop as well as on our mobile casino are streamed in real time. You need a strong, reliable internet connection. Check that the signal is good, that you are connected, or that you have enough mobile data. If all this is in place and the problem persists, get in touch with our Customer Liaisons.
What Are My Mobile Gaming Options?
Our mobile live dealer platform will play perfectly on almost any smartphone or tablet that you care to use. The games are specially adapted for optimal compatibility with mobile devices’ Central Processing Units capabilities and screen sizes, so they won’t be compromised in any way. Some of the most popular options for mobile live dealer gaming include:
- Android Casino
- iPhone Casino
- iPad Casino
- Windows Casino
- Samsung Casino
Game Selection on Different Platforms
The quality of our desktop and mobile live dealer games is the same, and is always outstanding. You will notice, however, that the selection on our Android casino, iOS casino or other tablet or smartphone casino, is smaller than on our desktop online casino. This is true for our slots section available on Spin Casino.
How Do I Get Bonuses?
Claiming the bonuses at Spin Casino is simply a matter of making your way to the Promotions page and clicking on the special offer that you are interested in. You’ll be taken to a new screen, dedicated to that specific promotion, and explaining all the requirements.
Follow the prompts and make sure that you meet all of these requirements, and your additional gaming funds should appear in your account without you having to do anything else. Now you’re ready for some more desktop or mobile live dealer action!
My Bonus Hasn’t Cleared
If your online casino bonus hasn’t cleared, check to make sure that you have actually met all the requirements. If you have done so, and this isn’t the issue, let our Customer Support team know so that they can help you resolve the problem.
Does Spin Casino Offer Rewards?
Yes, Spin Casino has a great Rewards Programme in place, to show our appreciation for our player’s loyalty and dedication. Every time you place a bet on a live dealer or other online casino game, you’ll earn Loyalty Points.
When you have enough Loyalty Points, you’ll level up on the Loyalty Club ladder. With every new level, you’ll get to enjoy more perks and special treatments. You can also exchange the points for more gaming credits, once you’ve accumulated enough of them.
What Are Play Check & Cash Check?
Play Check and Cash Check are tools to help you monitor and manage your playing and spending, so that you can do both responsibly. You can also use Play Check to track which bets and moves worked well, so that you can polish your live dealer game strategy.
Both tools are under your Spin Casino players account menu. Choose Cash Check to see a detailed, line-by-line record of all your deposits and withdrawals. Click on Play Check for a detailed account of your full betting history, in our live casino, sportsbook, and other sections.
Can I Check My Balances?
Yes, all you need to do to check your balances at our online casino is log into the main Spin Casino hub. Your current balances for deposited and bonus funds will be displayed in the lobby, so you can immediately see what you have available to use on our live dealer games.
What Are My Payment Method Options?
Banking options are different in different regions, but checking which ones are available for you is easy. Log into your account, so that the Spin Casino team can check their records and determine your location. Then just click on the Banking tab for a full list of the eWallets, bankcards, vouchers and other options in your region. The diverse range is sure to have a system that is simple and convenient for you.
How Do I Make a Deposit & Withdrawal?
Deposits and withdrawals at Spin Casino are very simple:
- Make sure you’re logged into your online casino account and proceed to the banking tab.
- Choose the Deposit or Withdrawal option, and then the payment method that you want to use.
- Enter the relevant details, including how much money you want to transfer.
- Check that all information is correct, and then click to confirm the transaction.
- Deposits will clear into your account almost immediately, so you can carry on enjoying your favourite live casino games.
- Withdrawal times vary depending on what method you are using. Please allow some time for processessing.
My Funds Aren’t Clearing – Why?
The likeliest reason for your online casino deposit or withdrawal to not clear is that the available funds were insufficient. In the case of a withdrawal, you may still be in the processing time window. Check these factors, and if all is in order but your money still isn’t clear contact our Customer Support agents and/or your financial services provider, to get you back to enjoying our live dealer games.
Are My Online Casino Funds Safe?
Yes, we keep your online casino funds safe at all times thanks to the Secure Sockets Layer encryptions that we apply to every transaction.
What is a source of wealth request?
Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
- bank statements
- Recently filed business accounts
- sale of an asset details in the completion statement
- divorce settlement and court order specifying the written settlement agreement
- inheritance money in the form of the Will statement
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.
Can I Contact Customer Support?
Yes, you can contact the Spin Live Customer Support team at any time of the day or night via email or live chat. If you haven’t found the information you need on our online casino FAQ pages, they are always available to help. You can contact them just as easily from our mobile casino platform, as from our desktop site.