Find the answers to all your online casino FAQs here so you can get back to our great live dealer games as quickly as possible!
How Do I Register at the Live Casino?
Registering at our live casino is exactly the same as registering for any other section of our site. Just make your way to the drop-down menu in the top left-hand corner of the screen, and choose the “Register” button. Then enter all the required details, including a username and password of your choosing. Click to confirm that you are over 18, and your account will be created immediately.
How Do I Login?
You can access the Spin Casino, Live Dealer, Sports Betting and Vegas sections from the same main Spin Casino portal.
What Live Casino Software is Used?
Evolution Gaming software powers our desktop and mobile live dealer platforms. The developer is widely considered to be the world leader in live casino software.
Can I Talk to the Dealers?
Yes, you’ll be able to interact with your live dealer just as you would in a land-based casino, only you’ll be using the built-in live chat feature. Your hosts are specially trained to operate the games and to interact with players via video feed, so you will be completely engaged in the action.
Different Live Dealer Languages
Evolution Gaming offers its desktop, tablet and smartphone casino in various languages including German, French, Spanish and Italian. Being able to play in your own language makes the live online casino games more understandable and more enjoyable.
Can I Speak to Fellow Players?
Yes, you can speak with your fellow players if you activate the live chat feature that Evolution Gaming offers.
Who Will I Be Playing With?
Your fellow live casino players are individuals from all around the world.
What Live Dealer Games are Offered?
At Spin Casino you can enjoy the following games and variations, amongst others, courtesy of Evolution Gaming:
Do Live Games Have Extra Features?
Yes, every live casino game offers side bets and special features such as an easy-access, drop-down list of your favourite Roulette wagers, to make playing more enjoyable and profitable.
What are My Betting Limits?
The minimum and maximum wagers vary between live dealer games. There are high- and low-limit tables, so you’ll always be able to find something to suit your budget.
Username and Password Resets
- For security, you should change your desktop and mobile casino password once every six months or so.
- Simply contact the Customer Service Department and ask them to help guide you through the process of resetting your password.
- You can’t reset your username once you have confirmed it - so make sure that you choose something you like!
I Can’t Login
If you’re experiencing difficulties logging in, close the Spin Casino site, then reopen it and try to login again. This often rectifies the problem, but if it doesn’t, you can contact the friendly Customer Service team.
My Games Won’t Load or Keep Dropping
If your live dealer games are taking too long to load or the video feed keeps dropping, it’s almost always because of a connectivity issue. Check your signal and make sure you have data.
What Mobile Devices Can I Use?
Evolution Gaming software is so flexible that the live section of our online casino is accessible on almost all mobile devices. Our iOS casino and Android casino, including the Sony and Samsung casino platforms, are equally impressive.
Do Mobile & Desktop Accounts Differ?
No, you’ll login to the same desktop and mobile live dealer account, with the same bonuses, deposits and gaming history.
Are the Same Games on All Devices?
You can’t access the full selection of live casino games or slots on your mobile device. The quality is just as good as on your desktop, but the selection is smaller.
Does Mobile Casino Play Require Data/Wi-Fi?
Yes, you need a stable Internet connection to enjoy our live dealer games.
What is Play Check?
Play Check is a very helpful tool that allows you to look back on your full gaming history. You’ll find it under your account menu once you’ve logged in, and will be able to see the games you played, the bets you placed, and other activity history. Use this information to refine your future strategy.
What is Cash Check?
The Cash Check function at Spin Casino allows you to monitor your transaction history, with a detailed line-by-line record, to help you gamble responsibly. You’ll find it listed in the drop-down menu under your player account.
How Do I Check My Balance?
Once you’ve logged in on your desktop, tablet or smartphone casino, your deposit and bonus balances will be displayed in the Spin Casino lobby.
What Are My Banking Options?
There are several trusted payment options on offer at our online casino, so you are sure to find one that suits your needs. Click on the Banking tab to see the full list of withdrawal and deposit methods, including credit cards, debit cards, eWallets and prepaid vouchers, that are available in your location.
How Are My Funds Protected?
Across all our platforms, including our PC, Mac, iOS and Android casino options, we use the latest SSL encryption technology to keep all your banking and personal information safe.
How Do I Make Deposits?
Follow these simple steps to make deposits quickly and easily at our online casino:
- Log into your casino account.
- Choose the Banking and then the Deposit tab.
- Select the payment method that you want to use.
- Follow the simple prompts. In the case of debit cards and credit cards you’ll need to input personal details which may take a few moments, but these will be saved and completed with AutoFill in all future transactions.
- Enter the amount of money that you want to put into your account.
- Check that all details are correct, and click to confirm the deposit.
- Your funds will clear almost immediately, so you can start enjoying our desktop and mobile live dealer site.
My Deposit Won’t Clear
Check that you had sufficient funds in your bank account, eWallet or voucher. If this is not the cause of the problem, contact your financial services provider and/or the professional Customer Service Agents at Spin Casino.
How Do I Make Withdrawals?
Cashing out your funds at our desktop, tablet or smartphone casino is as simple as depositing them into your account:
- Log into your casino account and choose the Banking tab, or proceed to the Banking tab when you are finished playing.
- Choose the Withdrawal option.
- If withdrawals are possible with the method you used to make your deposit, this will be chosen by default. If you have to choose a different deposit system for some reason (such as using prepaid vouchers to make your deposits) you’ll be required to do so now.
- Follow the simple prompts and enter the amount of money that you wish to request.
- Check that all your details are correct, and then click to confirm your withdrawal.
- Pending time depends on the system you are using, but your funds will be available within 5 working days.
What is a source of wealth request?
Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
- bank statements
- Recently filed business accounts
- sale of an asset details in the completion statement
- divorce settlement and court order specifying the written settlement agreement
- inheritance money in the form of the Will statement
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.
Why Won’t My Withdrawal Clear?
If your withdrawal won’t clear it is usually because the pending time is still in progress, or because you haven’t complied with all playthrough regulations. Check these issues, and if you are still experiencing difficulties, get in touch with our team of Customer Assistants.
Claiming Your Online Casino Bonus
To claim your bonus at our desktop or mobile casino, choose the promotion that you want to take advantage of and follow the instructions to complete the requirements. Once this is done, your extra funds will appear in your player account.
Why Isn’t My Bonus Clearing?
The main reason for your bonus not clearing is that you haven’t fulfilled all requirements. Check whether this is the case, and make sure that you have done so. If you still don’t get your bonus, ask our Customer Support Liaisons to help you.
Can I collect Loyalty Points?
Yes, every time you place a bet at the Spin Casino desktop or mobile live casino site you’ll earn Loyalty Points. Exchange them for extra gaming credits when you have enough, and use them to rise up the ranks of the Loyalty Programme. The higher you go, the more perks you will be eligible for.
How Do I Contact Support?
You can contact our efficient and friendly Customer Support Agents via email or live chat, depending on what you prefer.
Can I Contact Support on My Mobile?
Yes, you can use whatever tablet or smartphone you wish to get in touch with the Spin Casino Customer Service team.
Is Customer Support Always Available?
Yes, you can get in touch with our agents 24 hours a day, 7 days a week. If you don’t find the answers you’re looking for on our detailed FAQ pages, these dedicated agents will be able to get you back to your games as quickly as possible.